Refund Policy
At Zaza Beauty, we prioritize your satisfaction and aim to provide you with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase from Zaza Beauty, we offer a transparent and hassle-free refund policy to ensure your peace of mind.
**Eligibility Criteria for Refunds:**
1. **Damaged or Defective Products:** If you receive a damaged or defective product, please contact us immediately. We will gladly provide a full refund or exchange for the damaged item(s).
2. **Incorrect Item Received:** In the rare event that you receive an incorrect item, please notify us within [insert number] days of receiving your order. We will promptly arrange for the correct item to be shipped to you or offer a refund.
3. **Unsatisfactory Performance:** If you're unsatisfied with the performance of a product, we encourage you to reach out to our customer service team. While we cannot accept returns for products that have been used, we may offer a refund or exchange based on the circumstances.
**Refund Process:**
1. **Contact Customer Service:** To initiate a refund, please contact our customer service team at [insert contact information]. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
2. **Return Authorization:** Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item(s) to us.
3. **Return Shipping:** You will be responsible for shipping the item(s) back to us, unless otherwise specified. We recommend using a trackable shipping service to ensure that your return reaches us safely.
4. **Inspection and Processing:** Upon receiving your return, our team will inspect the item(s) to ensure they meet our return eligibility criteria. Once approved, we will process your refund within [insert number] business days.
**Important Notes:**
* Refunds will be issued to the original method of payment used for the purchase.
* Shipping and handling fees are non-refundable, unless the return is due to an error on our part.
* Refunds are subject to approval and may be denied if the returned item(s) do not meet our return eligibility criteria.
By shopping with Zaza Beauty, you agree to abide by our refund policy. If you have any questions or concerns regarding our policy, please don't hesitate to contact us. Thank you for choosing Zaza Beauty for your beauty needs!